Terms & Conditions.
Booking Confirmation
All bookings are confirmed on a ‘first come first served’ bases. This is to ensure our business continuity and fairness to all our customers.
Amendments
Cancellation Charges
In the event of any cancellation of any course the follow charges will be incurred:
- More than 10x Working days prior = NO Charge
- Less than 10x and more than 5x Working days prior = 50% of Full Payment
- Less than 5x working days prior = Full Payment
All Cancellations
Rescheduling
Pricing Adjustments
Additional Charges may be added to the agreed confirmation price for the following reasons:
Should the “maximum” number of delegates on any course be exceeded for any addition unexpected vehicle parking charges or penalties incurred should our exit time be delayed due to late attendees or room accessibility.
In the unlikely event that the course instructor deems the practical area unsuitable for ‘Live Fires’ (i.e. location or weather) we may deliver ‘Hands on use’ of fire extinguishers only. In this case there will be no reduction to the agreed total payment
Many of our customers book courses months in advance and in the unlikely event of our arrival and not being expected, cancellation charges will be incurred.
Payment
Goods purchased are subject to a delivery charge, unless delivered whilst on site
Payment within 30 days from date of invoice
All prices are subject to VAT.